Complaints Policy Update

Dear Residents,

The new complaints handling code published by the Government in July 2020 has provided us with a high level framework for effective complaint handling and prevention alongside learning and development. We have updated our complaints policy and procedure. We have also carried out our self assessment of our complaints handling process and by way of the self assessment, we have introduced the following:

  1. New Webform;
  2. Training for Staff;
  3. Additional awareness work with residents;

We will continue to raise awareness and learning from the complaints and compliments we received which will be used to improve our services including complaint handling process.

TCHA value your feedback. Your feedback will help us improve our services and recognise when our staff have gone an extra mile to support you. If you would like to make a compliment or a complaint, please click here.