Compliments & Complaints

Complaints and Compliments

If things go well, we are always pleased to hear from you and we will pass on your feedback to the staff involved.

We strive to make sure we deliver a great service but sometimes things go wrong. If this happens you can raise this with us by making a complaint. We value complaints and we use them to learn from experience and improve our service.

You can make a complaint in person, over the phone, by email or by letter, or by filing in the online form below. You can also ask someone to support you make a complaint.

TCHA are members of the Housing Ombudsman Scheme. You can contact the Housing Ombudsman at any time to ask for advice on making a complaint. You can also ask the Housing Ombudsman to investigate a complaint for you once you have completed TCHA’s complaint process.

The contact details for the Housing Ombudsman are as follows:

The Housing Ombudsman Service,
PO Box 152,
Liverpool L33 7WQ

Telephone: 0300 111 3000
Email: info@housing-ombudsman.org.uk
Website: www.Housing-ombudsman.org.uk

TCHA has a Complaints Policy which you can access here (TCHA Complaints Policy). Our Policy has been approved by our Board of Management.

We review our Complaints Policy to make sure it complies with the Housing Ombudsman’s Complaints Handling Code. Our self assessment can be found here (TCHA Self Assessment With Complaints Handling Code)

We complete an annual review of our Management of Complaints and report this to our Board of Management. The most recent report can be found here (Annual Review of Complaints). The Board of Management response to the Annual Review of Complaints can be found here (Board Response to Annual Review of Complaints).

Report a complaint using the form below:

In writing, to:

Tamil Housing
Unit 2 Fountayne Business Centre
Broad Lane, Tottenham
London
N15 4AG

By phone:

0208 493 7160, 9.00am to 5.00pm, Monday-Friday

By email to:

service@tamilhousing.org.uk