Emergency Repairs
Our office hours are weekdays, 9am to 5pm, except for Bank holidays.
If you have an emergency repair that needs action outside of these hours, you will need to access the emergency repairs service for your property.
Before reporting an emergency repair, always check that it is really an emergency. There is a list of emergency repairs under the ‘How long will my repair take?’ heading on our repairs page.
Out-of-hours emergencies: who should I call?
If your home is owned by TCHA, or was previously owned by Apna Ghar, your call to our normal phone number, 020 8493 7160, will automatically be redirected to the Pinnacle Group after office hours.
If we manage your home, but it is owned by another housing, you should ring the number given below.
- Christian Action Group: 0199 276 5900
- Clarion Housing Group: 0300 456 3000
- Guinness Partnership: 0303 123 1890
- L&Q: 0300 456 9996 (from 6pm)
- Metropolitan Thames Valley: 020 3535 3535 (from 6pm)
- Network Homes: 0300 373 3000
- Notting Hill Genesis: 033 3000 3000 (from 6pm)
- Octavia Housing: 020 8354 5500
- One Housing Group: 020 8821 5300/0300 123 9966
- PA Housing: 0300 123 2221/0800 022 4040
- Peabody Housing Association: 0300 123 3456
- Sanctuary Housing: 0800 131 3348 or 0300 123 3511
- Wandel Housing 0300 200 0114
If you are living in a street property or are unsure of your landlord, please call Tamil Housing on 020 8493 7160.
